These Terms of Use (hereinafter the “Terms”) govern access to and use of the Malacasi marketplace (hereinafter the “Platform”).
By accessing or using the Platform, you agree to be bound by these Terms without limitation or reservation. If you do not agree with these Terms, you must not use the Platform.
1. Platform Overview
Malacasi is an online marketplace that connects sellers and buyers for the sale of digital and/or physical products and services, depending on the categories available on the Platform.
Malacasi acts solely as a technical intermediary and is not a party to transactions concluded between sellers and buyers.
2. Definitions
Platform: The Malacasi website and all associated services.
User: Any individual or legal entity accessing or using the Platform.
Seller: Any User offering products or services for sale on the Platform.
Buyer: Any User purchasing products or services via the Platform.
Content: Any text, image, video, data, or other material published on the Platform.
3. Eligibility and Account Creation
To use the Platform, Users must:
Be at least 18 years old;
Have the legal capacity to enter into a binding contract;
Provide accurate, complete, and up-to-date information when creating an account.
Users are responsible for maintaining the confidentiality of their login credentials and for all activities carried out under their account.
4. User Obligations
Users agree to:
Use the Platform in compliance with applicable laws and regulations;
Not engage in fraudulent, misleading, or illegal activities;
Not upload or sell prohibited, counterfeit, or illegal products or services;
Respect the rights of other Users and third parties.
Malacasi reserves the right to suspend or terminate any account that violates these Terms.
5. Seller Obligations
Sellers are solely responsible for:
The accuracy and legality of their listings;
Setting prices, managing inventory, and fulfilling orders;
Complying with tax, consumer protection, and commercial regulations applicable in their jurisdiction;
Handling customer support, refunds, and disputes related to their products or services, unless otherwise specified.
6. Transactions and Payments
Transactions are concluded directly between Buyers and Sellers via escrow.
Payments may be processed through third-party payment providers integrated into the Platform. Malacasi does not store payment information.
Any applicable fees or commissions charged by Malacasi are clearly indicated on the Platform.
7. Refunds and Disputes
Refund and cancellation policies are defined by Sellers, unless otherwise required by law.
In the event of a dispute between a Buyer and a Seller, the parties agree to attempt an amicable resolution. Malacasi may, at its discretion, facilitate communication but does not guarantee dispute resolution.
8. Intellectual Property
All intellectual property rights related to the Platform, including but not limited to trademarks, logos, design, software, and content created by Malacasi, remain the exclusive property of Malacasi.
Users retain ownership of the Content they publish but grant Malacasi a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute such Content for the purposes of operating and promoting the Platform.
9. Limitation of Liability
To the fullest extent permitted by law, Malacasi shall not be liable for:
Any indirect, incidental, or consequential damages;
Loss of profits, data, or business opportunities;
The quality, safety, legality, or delivery of products or services sold by Sellers.
Malacasi does not guarantee uninterrupted or error-free access to the Platform.
10. Account Suspension and Termination
Malacasi reserves the right to suspend or permanently terminate a User account, without notice, in the event of:
Violation of these Terms;
Fraudulent or illegal activity;
Behavior harmful to the Platform or its Users.
11. Personal Data
The collection and processing of personal data are governed by Malacasi’s Privacy Policy, which forms an integral part of these Terms.
12. Changes to the Terms
Malacasi reserves the right to modify these Terms at any time. Users will be informed of material changes via the Platform. Continued use of the Platform after changes constitutes acceptance of the updated Terms.
13. Governing Law and Jurisdiction
These Terms are governed by the laws applicable in the jurisdiction where Malacasi is registered.
In the absence of amicable resolution, any dispute related to the use of the Platform shall fall under the exclusive jurisdiction of the competent courts.
14. Contact
For any questions regarding these Terms, you may contact Malacasi via the contact information available on the Platform.
Privacy Policy
Last updated: January 22, 2026
This Privacy Policy explains how Malacasi (“we”, “our”, or “us”) collects, uses, discloses, and protects personal data when you access or use the Malacasi marketplace (the “Platform”).
By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Data Controller
Malacasi acts as the data controller for the personal data collected through the Platform.
Contact details are available on the Platform.
2. Information We Collect
We may collect the following categories of personal data:
2.1 Information You Provide
Full name or business name
Email address
Username and account credentials
Billing and contact information
Any information submitted through forms, messages, or listings
2.2 Automatically Collected Information
IP address
Device and browser information
Log files and usage data
Cookies and similar tracking technologies
2.3 Transaction Data
Purchase and sale history
Payment status (excluding full payment card details)
Invoices and transaction references
3. Purpose of Data Processing
We process personal data for the following purposes:
To create and manage user accounts
To enable transactions between buyers and sellers
To process payments via third-party providers
To provide customer support
To improve and secure the Platform
To comply with legal and regulatory obligations
4. Legal Basis for Processing (GDPR)
Where applicable, personal data is processed based on:
Performance of a contract
User consent
Compliance with legal obligations
Legitimate business interests
5. Data Sharing and Disclosure
We may share personal data with:
Payment service providers
Hosting and infrastructure providers
Analytics and security services
Legal or regulatory authorities when required by law
We never sell personal data to third parties.
6. Cookies
The Platform uses cookies and similar technologies to:
Ensure proper functionality
Analyze traffic and usage
Improve user experience
Users may manage cookie preferences through their browser settings.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.
However, no system is completely secure, and we cannot guarantee absolute security.
9. User Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Rectify inaccurate data
Request erasure (right to be forgotten)
Restrict or object to processing
Data portability
Withdraw consent at any time
Requests can be submitted via the contact details available on the Platform.
10. International Data Transfers
Personal data may be transferred and processed outside your country of residence. Where required, appropriate safeguards are implemented in accordance with applicable data protection laws.
11. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.
12. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. Material changes will be communicated through the Platform.
Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.
13. Contact
For any questions or requests related to this Privacy Policy, please contact Malacasi using the contact information provided on the Platform.
Money-Back Guarantee Policy
Last updated: January 22, 2026
This Money-Back Guarantee Policy explains the conditions under which refunds may be requested and processed on the Malacasi marketplace (the “Platform”).
By making a purchase or selling products or services on Malacasi, Users agree to comply with this Policy.
1. General Principle
Malacasi operates as a marketplace connecting independent Sellers and Buyers. As such, refund eligibility primarily depends on the Seller’s refund policy and applicable consumer protection laws.
Malacasi does not directly sell products or services unless explicitly stated.
2. Eligibility for a Refund
A Buyer may be eligible for a refund under the following circumstances:
The product or service was not delivered;
The product is materially different from its description;
The digital content is defective or inaccessible;
A duplicate or unauthorized transaction occurred;
A refund is required by applicable law.
Refund requests must be submitted within 14 days of the transaction date, unless otherwise specified by the Seller or required by law.
3. Non-Refundable Items
Unless required by law, the following are generally non-refundable:
Digital products that have been downloaded or accessed;
Services that have already been fully delivered;
Customized or made-to-order products;
Promotional or discounted items marked as non-refundable.
4. Seller Responsibilities
Sellers are responsible for:
Clearly stating their refund and cancellation terms on their listings;
Processing approved refunds in a timely manner;
Complying with consumer protection laws applicable in their jurisdiction.
Failure to comply may result in account suspension or termination.
5. Refund Process
To request a refund, Buyers must:
Contact the Seller directly through the Platform;
Provide relevant transaction details and justification;
Allow the Seller a reasonable time to respond.
If no resolution is reached, the Buyer may escalate the request to Malacasi for review.
6. Role of Malacasi
Malacasi may, at its discretion:
Review disputes and supporting evidence;
Facilitate communication between Buyers and Sellers;
Issue refunds on behalf of Sellers when required by law or Platform policy.
Malacasi’s decision in such cases shall be final.
7. Refund Method and Timing
Approved refunds are processed using the original payment method whenever possible.
Processing times may vary depending on the payment provider and are outside Malacasi’s direct control.
8. Abuse and Fraud Prevention
Malacasi reserves the right to deny refund requests in cases of suspected abuse, fraud, or violation of Platform policies.
Repeated abusive behavior may result in account suspension.
9. Legal Rights
This Money-Back Guarantee Policy does not affect statutory consumer rights that cannot be waived under applicable law.
10. Changes to This Policy
Malacasi reserves the right to modify this Policy at any time. Changes will be communicated via the Platform.
Continued use of the Platform constitutes acceptance of the updated Policy.
11. Contact
For questions regarding this Money-Back Guarantee Policy, please contact Malacasi using the contact details available on the Platform.